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Return Policy

Before attempting to return anything, please read below and contact our Customer Service Team at: 800.641.0500 or info@backpackerspantry.com.

You may return non-food items (i.e. Outback Ovens, etc.) within 30 days of delivery for a full refund.

We will pay the return shipping cost if the return is a result of our error (i.e. damaged, defective, or incorrect item). Otherwise, the customer is responsible for shipping fees.

Please note: we cannot accept returns on certain items, including:

  • Any product missing the serial number or UPC.

In addition, we will only issue partial refunds for the return of certain items, including:

  • Any item that is returned more than 30 days after delivery.
  • Any Item that is not in its original condition: damaged or missing parts.